At Omira, your trust is paramount. We are committed to delivering your treasures with the utmost care and reliability. Here is everything you need to know about our shipping process.
Safe & Secure Delivery
Packaging
Every order is carefully packaged to withstand transit, ensuring your gemstones, rudraksha and sacred objects arrive in pristine condition.
Insurance
We fully insure your order during transit, giving you peace of mind until it reaches your doorstep.
Trusted Couriers
We partner with reliable courier services to guarantee timely and safe delivery of your precious items.
Delivery Timelines
Domestic delivery typically takes 7 to 15 days from the date of dispatch. Actual times may vary based on your location, courier efficiency and unforeseen circumstances. You will receive tracking updates throughout.
For international orders, delivery typically takes 10 to 20 days from the date of dispatch. Where successful delivery is not possible, refunds are processed within 40 to 45 days from the date the issue is identified. We currently offer delivery to over 150 countries.
Shipping Costs
Shipping is currently free on all prepaid orders. For specific promotions or bulk enquiries, contact us at believeomira@gmail.com.
Delivery Location
Accurate Address
Please ensure that your delivery information is complete and accurate at checkout. For your security, we deliver to residential or business addresses only — not to PO Boxes, malls or hotels.
Address Changes
If you need to update your delivery address, contact our customer support promptly. Omira is not liable for delays or non-delivery resulting from inaccurate or incomplete address information.
Shipping Timeline
Dispatch Time
Orders are processed and dispatched within 4 business days of confirmation. Customised or personalised items may take additional time; we will keep you informed at every step.
Delivery Duration
Standard delivery is typically 7–15 days from dispatch within India. International orders may take longer due to customs procedures.
Timelines may be subject to change due to factors beyond our control, including shipping delays, customs processing or unforeseen circumstances.
Order Tracking
Real-Time Tracking
Once your order is on its way, you will receive a confirmation email with tracking details.
Stay Updated
We will keep you informed throughout the shipping process with updates via email or SMS.
What to Expect at Delivery
ID Verification
For high-value orders, we may require a signature and ID verification upon delivery. If you are unavailable, someone you trust can receive the package on your behalf.
Missed Delivery
Our courier partner will make up to three delivery attempts. If delivery fails after these attempts, the package is returned to us. For attempted-delivery queries, please contact the courier partner promptly. For further help, write to us at believeomira@gmail.com.
Handling Delays
While we make every effort to meet delivery timelines, delivery may be delayed due to circumstances beyond our control, including natural disasters, public holidays, acts of government, strikes, transport disruptions or other Force Majeure events. We will notify you as soon as practicable and provide an updated schedule.
Non-Delivery & Returns
Missed Delivery
If your package is not delivered within the expected timeframe, please contact our support at believeomira@gmail.com within 30 days of purchase.
Damaged or Missing Items
Kindly refuse the delivery and contact us immediately with supporting details. For more, please refer to our Refund & Return Policy.
Cancellation Policy
Once an order is placed, cancellations are not permitted under any circumstances.
Warehouse & Return Address
Omira, Ground Floor, H. No. 379, Naya Panna Village, Ladpur, West Delhi, New Delhi, Delhi – 110081, India.
Our Commitment
We aim to make your experience as seamless and meaningful as the sacred objects we offer. For any questions, write to believeomira@gmail.com or call +91 87960 35105.
— The Omira Team